Your Questions Answered
If you can't find an answer to your question here, please email email@example.com and we'll get back to you within 24 hours.
Shipping & Delivery
- All orders are processed in 2-3 business days. This is in addition to the shipping time. If you've ordered during sale, please allow 4-7 business days for processing.
- We currently ship to the Baltic States (Latvia, Estonia, Lithuania), Poland, Austria, Belgium, Czech republic, Denmark, Luxembourg, the Netherlands, Slovakia, Slovenia, Finland, Germany, Sweden, France, Hungary, Croatia, Bulgaria, Greece, Italy, Portugal, Romania, Spain.
- If you are shopping outside of the EU, please visit www.theinspiredstories.com
- Our EU studio in located within Europe so there are no customs or extra charges.
- Unfortunately, we do not post to PO boxes.
- Once your shipment is received by the carrier, we are no longer able to make changes to your order. Please make sure the shipping address is correct before placing your order.
- Most orders are shipped via DPD (door to door and Pick up shop deliveries available).
- Shipping fees are non-refundable.
- Please allow 5 business days for the parcel to arrive, you can follow the journey of your parcel via tracking link provided in your order dispatch notification email. Please note that the parcels are kept for 7 days in the pick up locations before they are returned back to us.
- If the parcel is returned to us, it will not be re-sent. Please email us at firstname.lastname@example.org to arrange another delivery and pay the additional shipping fees.
- Shipments to the Baltic States (Latvia, Lithuania, Estonia) normally take 1-2 business days.
- Shipments to rest of the EU normally take 2-4 business days.
Returns & Refunds
- We believe you will love our products, however, should you have to, you can return the items within 14 days of receipt. Please note that buyers are responsible for any return postage costs. We advise you use the tracked shipping method for any returns.
- Returned items must be in the same condition you received them and in the original packaging. To start the return process, please contact us with your name and order number at email@example.com
The following items can’t be returned or exchanged (unless they arrive damaged or defective):
- Custom or personalised orders
- Items on sale
- An item being sent to Europe is only considered lost (refund will be issued) if it’s not delivered within 10 working days after the date it was due to be delivered.
- Refunds can only be issued back to the original payment method. Please allow up to 14 working days for the refund to appear back in your account.
- For further information on returns, please e-mail us at firstname.lastname@example.org
- In case you wish to change your order or delivery address, please e-mail us at email@example.com as soon as possible. We aim to be really fast at processing and shipping your order, so please note that once your order has been placed and you have received an order confirmation email, it may not be possible to make any changes to your order, however, we will try our best to accommodate your request.
- We use a third-party payment processor, we do not store a record of your card or personal information.
- Please credit The Inspired Stories (with a link to our website www.theinspiredstories.com) in case of using images from our website. Should you have any questions about content usage, please e-mail us at firstname.lastname@example.org.