F.A.Q.
We're always here to answer any questions you may have via email. However you can check out our FAQs below to get your answer now:
WHERE DO YOU SHIP TO?
We currently ship to the Baltic States (Latvia, Estonia, Lithuania), Poland, Austria, Belgium, Czech republic, Denmark, Luxembourg, the Netherlands, Slovakia, Slovenia, Finland, Germany, Sweden, France, Hungary, Croatia, Bulgaria, Greece, Italy, Portugal, Romania, Spain.
If you're shopping outside of the EU, please visit our Global Store.
WHAT ARE MY SHIPPING OPTIONS?
Most orders are shipped via DPD. Depending on location, Door to Door or Pick up Shop Deliveries are available. Proceed to the checkout to discover more.
HOW MUCH WILL SHIPPING BE?
Shipping costs vary depending on the location, value and the weight of the item(s) in your basket.
Therefore we advise that you proceed to the checkout, where shipping costs will be automatically calculated for you.
CAN I TRACK MY ORDER?
All European orders are sent with Tracked delivery.
Tracking information for all orders will become available, via email or text, once your parcel is dispatched from our studio.
Which Payment Methods Do You Accept?
The Inspired Stories EU accepts all major credit or debit cards, as shown at checkout.
We use a third-party payment processor, we do not store a record of your card or personal information.
CAN I SEND A GIFT DIRECTLY?
Yes, of course! If you would like your order sent directly to the recipient then just ensure your select their address as the 'Delivery Address' when placing your order.
If you'd like to let us know this is a gift, simply drop us a line in the note section at the checkout.
DO YOU OFFER GIFT WRAPPING?
Unfortunately, we do not offer a gift wrap service. However we can assure you that all items are wrapped individually, and extreme care is taken with every product to ensure it arrives beautifully.
If you would like to include a handwritten gift note, simply leave your personal request at the checkout and we will include this in the parcel.
WILL YOU MAKE PERSONALISATION REQUEST EXEMPTIONS?
We will always do out best to accommodate your personalisation requests. However we set a character limit as we cannot guarantee.
If you have a unique request or question regarding personalisation, please drop us an email and we'll be happy to help where possible.
HOW DO I Return My Item(s)?
We believe you will love our products, however, should you have to, you can return unpersonalised the items within 14 days of receipt. We advise you use the tracked shipping method for any returns, and please note that buyers are responsible for any return postage costs.
Please note personalised items and outlet/personalised outlet items are non-refundable.
For full Returns T&C's read here.