OUR STUDIO IS CLOSED FOR THE HOLIDAYS

Please note our EU studio is closed for the holidays from December 21st until January 2nd, 2025. All orders placed during this time will be shipped out starting from January 2nd, 2025.

Order Processing Times:

• Processing time on all orders depends on selected delivery method.
• All orders placed from 20th December onwards will be shipped out from January 2, 2025.
• Once our studio reopens in January, EXPRESS orders will then be processed within 1-2 business days, and STANDARD orders will be processed within 2-3 business days. This is in addition to the delivery time (see below).

Delivery times:

• PLEASE NOTE OUR STUDIO IS CLOSED BETWEEN DECEMBER 21 - JANUARY 2, 2025.

• Shipments to the Baltic States (Latvia, Lithuania, Estonia) normally take 1-2 business days.

• Shipments to rest of the EU normally take 2-4 business days.

• We aim to deliver any International items within three to five working days after posting to Europe, and within five to seven working days after posting to the rest of the world. An item being sent to Europe is only considered lost (refund will be issued) if it’s not delivered within 20 working days after the date it was due to be delivered. For an item going to the rest of the world, it’s 25 working days. Experience tells us items can still arrive within these timeframes.

General Information:

• We currently ship to the Baltic States (Latvia, Estonia, Lithuania), Poland, Austria, Belgium, Czech republic, Denmark, Luxembourg, the Netherlands, Slovakia, Slovenia, Finland, Germany, Sweden, France, Hungary, Croatia, Bulgaria, Greece, Italy, Portugal, Romania, Spain. 

• If you're shopping outside of the EU, please visit our Global Store.

• Our EU studio in located within Europe so there are no customs or extra charges.

• Unfortunately, we do not post to PO boxes.

• Once your shipment is received by the carrier, we are no longer able to make changes to your order. Please make sure the shipping address is correct before placing your order.

• Most orders are shipped via DPD (door to door and Pick up shop deliveries available).

• Shipping fees are non-refundable.

• Please allow 5 business days for the parcel to arrive, you can follow the journey of your parcel via tracking link provided in your order dispatch notification email. Please note that the parcels are kept for 7 days in the pick up locations before they are returned back to us. 

• If the parcel is returned to us, it will not be re-sent. Please email us at europe@theinspiredstories.com to arrange another delivery and pay the additional shipping fees.